We want you to be satisfied with your order from PetFlytrap.com. We will gladly accept the return of items that are not what you expected, but return shipping costs are the responsibility of the customer. Credit/refund/replacement will be considered when the item(s) are returned to us in the same condition as when they were shipped to you. If an order you receive contains incorrect item(s), we will replace with the correct items or credit/refund the cost of the item(s). as part of this replacement, we reserve the right to require a return of the incorrect items at our expense.